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FCA & Rules

StubHub UK fined almost £900,000 over ‘hidden’ ticket fees

Reseller is also ordered to refund more than 50,000 fans, as its rival Viagogo remains under investigation

The online ticket reseller StubHub UK has been fined almost £900,000 and ordered to make payments to more than 50,000 fans for not showing the full price of tickets at the time of booking, an illegal practice known as “drip pricing”.

The UK competition watchdog, which launched an investigation into the sales practices of eight companies including the rival reseller Viagogo UK last year, said StubHub must issue refunds exceeding £590,000 to customers.

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